Operator briefingHarmonica

Care is judged by what happens between visits.

Olympia by Harmonica · A companion families love, cognitive engagement clients choose — and the wellbeing signal your office has never had.
July 2026Prepared for [operator]
01: The problemHarmonica

The hours between visits are where placements are won and lost.

Families can’t see the care

Between visits they imagine the worst, question the invoice, and escalate late. The people who sign the contract are the people who cancel it.

You’re blind to what happens in the home

There is no easy way to supervise the quality of care behind a closed front door. Engagement, mood, decline, carer fit — none of it reaches the office until it arrives as a complaint.

Every agency sells the same hours

Same rates, same promises, and a workforce nobody can hire their way around. When the offer looks identical, you compete on price and word-of-mouth.

02: MissionHarmonica

To bring personalised AI into seniors’ homes — keeping them there, healthier, for longer — and setting a new standard of care.

03: Meet OlympiaHarmonica

Olympia. A companion that speaks first.

84%
daily active use
~90min
voluntary conversation / week
40+
wellbeing signals captured
Cognitive engagement

Stimulation clients look forward to

Daily conversation, reminiscence and cognitive stimulation, personalised from each person’s own life story — the approach NICE recommends in dementia. Olympia speaks first; it never waits for a command.

Family connection

Peace of mind for the family

Daily updates on how mum seemed, photos and stories woven into her conversations, and hands-free video calls. Connection and reassurance, not surveillance.

Wellbeing signal

Outcomes you can show

Engagement, mood and routine, sensed ambiently with consent. Early flags for your team and visible impact for families — never raw transcripts.

Italian industrial design. Lives in the living room, not on a nightstand.
04: ProofHarmonica

Proof, not promises. It’s already working.

George · alpha cohort · filmed at home
Olympia · live product demo
150+ hoursof voluntary conversation with seniors across the UK
Imperial & Manchesterscientific advisors in neuropsychiatry and human–robot interaction
My Home Touch (UK)co-design partner — with two more in the US and Germany
05: The family experienceHarmonica

An emotional, differentiated service that drives long-term retention.

1 · Emma, in Manchester, sends a photo
Family app — “Jack at sports day — he scored twice. Tell mum!”
2 · That afternoon, in the living room
Olympia — “Margaret, Emma’s sent you a photo — Jack in his football kit, grinning ear to ear. He scored twice on Saturday. Didn’t your Michael play centre-forward too?”
3 · The moment comes back
Today’s update, to Emma — “Mum spent twenty minutes on football memories today, and told the story of Michael’s first pair of boots. She’d love a call before Sunday.”
Why it moves your numbers
  • Reassurance, daily — “what mum did today” replaces the anxious silence between visits
  • A memory book that grows — reminiscence built from the family’s own photos and stories
  • “Call my daughter” — hands-free video, no buttons to find
The family signs the contract; anxiety is what cancels it; visible value is what renews and refers. Offer it as a premium add-on or include it to win the placement — either way, it’s a service the agency next door doesn’t have.
Optional per household, consent-led. In our alpha, decisive for family satisfaction and adoption. Product view; illustrative conversation.
06: Wellbeing, visibleHarmonica

The week’s wellbeing, on one card.

Placement · Denise, 84Week of 29 June · Current carer: Lucy
Relationship · carer & client
Amber
Fit 37 with Lucy. Three carers in eight weeks; friction rising on recent calls.
Next action
Introduce Brian this week (+24 fit), before the family calls you.
Unmet needs
Evening company between six and bedtime. Raised four times.
Misses church on Sundays. No outing in the plan.
Eating less at lunch; misses proper cooking.
Heard in conversation, not in a review meeting.
Health flags
Evening medication mentioned as missed.
Waking at night, three mentions this week.
New this week: dizziness on Tuesday’s call.
Raised to the care manager the same day.
Health tracking · voice & routine index, six months
USUAL RANGE 61 Feb Mar Apr May Jun Jul
Drifting, then out of her usual range in the last fortnight. The flags above were raised the week she left it.
Two minutes to read, built from the week’s conversations — nobody filled in a form. The same record doubles as CQC-ready evidence. Product view, illustrative data.
07: Carer wellbeing & supervisionHarmonica

Supervisions on time, every time — and the resignation seen coming.

Workforce radarThis week
2High risk now
3Worth a check-in
90 80 70 60 20 26 32 38 Visits per week Engagement Sarah Tracy Dawn Brian Ken Lucy
EngagedWatchHigh risk
Engagement against weekly load. The bottom-right corner is who resigns next.
Carer wellbeing & supervision

A structured wellbeing conversation, on the carer’s schedule

  • The agent calls — a calm half hour, no scheduling ping-pong
  • 90% drafted straight into your supervision template; a care manager reviews, probes and signs. Judgement stays human
  • 600 a year becomes achievable, at a fraction of today’s care-manager hours
  • Every conversation doubles as workforce-wellbeing evidence for CQC — and feeds the radar
Wellbeing trends per carer flag retention risk before the resignation letter — Lucy’s check-in call happens this week, not at her exit interview.
Works standalone on any phone — no hardware required to start. Product view, illustrative data.
08: Why HarmonicaHarmonica

Built with the people who run care, and the people who study it.

Industry veterans

Dr Jamie Wilson
Founder & CEO, My Home Touch; psychiatrist · customer & investor

Peter Dowds
CEO, Elder — a leading UK home-care startup

Greg McCarthy
Founder, eLivate Care; 2×-exited home-care founder (US)

Lola Dali-Kemmery
10 years selling into UK adult social care

Science

Dr Ivan Koychev
Clinical Associate Professor in Neuropsychiatry, Imperial College London

Prof Arlene Astell, Northumbria University · Prof Stefano Puntoni, The Wharton School · Prof Angelo Cangelosi, University of Manchester

Team & recognition

Founders from Revolut, BlackRock and Tractable, with a voice-AI PhD from Imperial (ex-Meta, ex-RØDE).

Best Prototype, JAIN Challenge 2026, judged by INTERDEM and Alzheimer Nederland.

Design partners in the UK, Germany and the US.

 
09: Piloting OlympiaHarmonica

How we’d work together.

We don’t hand you a nice-to-have gadget. We co-design with you and build something that actually moves the needle.

Co-design sessions

2–3 sessions
  • Map what actually moves the needle for you
  • Review the software and mockups together
  • Agree the success criteria up front
→

Pilot

~12 weeks
Phase 1 · 3 homes
Prove it works, operator-led.
Phase 2 · scale to 10 homes
Expand and stress-test.
→

Measure & review

Review & decide
  • Measure against the agreed success criteria
  • Co-write the business case on real data
  • Decide together how to scale
Weeks 1–2Co-design
Weeks 3–14Pilot · 3 → 10 homes
End of pilotMeasure & decide together
Paolo Fedele · Co-founder & CEO, Harmonica Labs · paolo@harmonicalabs.ai · +44 7733 952491
Thank youHarmonica

Thank you.

Paolo Fedele · Co-founder & CEO, Harmonica Labs · paolo@harmonicalabs.ai · +44 7733 952491 · London